GENERAL CONTRACT CONDITIONS
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Information prior to the contractual process
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This website www.rayneinspain.com is the property of Solysia energy SLU with DNI B16610438 and tax address at 110 Primera Volta, Felanitx, Baleares, Mallorca (ILLES BALEARS), acting commercially under the brand Rayne.
The General Contracting Conditions regulate the distance selling relationship between Solysia Energy SLU and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the current and applicable regulations on the Protection of Personal Data, Law 7/1996 , of January 15, Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
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SOLYSIA ENERGY SLU reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made, through their websites, in any manner admissible by law and will be mandatory during the time in which they are published on the website and until they are validly modified by subsequent ones. However, SOLYSIA ENERGY SLU reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.
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The purpose of the website is the sale of homeware & lifestyle goods.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
Likewise, you can subscribe to the newsletter to receive offers for the aforementioned products or general information that may be of interest to you.
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As a user or client you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal and legal capacity necessary to access the SOLYSIA ENERGY SLU websites and contract through them.
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To purchase our products, you can go to the corresponding section of our online store.
It is an essential requirement that you register as a website user to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the provisions of current and applicable regulations regarding the Protection of Personal Data, SOLYSIA ENERGY SLU informs users that the personal data collected during the registration process and subsequent purchase will be entered into a processing system under its responsibility, with the purpose of processing said actions by the user and managing subsequent actions derived from them.
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Likewise, SOLYSIA ENERGY SLU informs of the possibility of exercising the rights of access, rectification, limitation of treatment, deletion, portability and opposition to treatment by writing to the address PRIMERA VOLTA 110, FELANITX, MALLORCA, SPAIN 07200 or through the email rayne@rayneinspain.com
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We inform you that the processing of your data is legitimized by your consent and/or the contractual relationship we maintain with you.
During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained when registering as a client, and cannot transfer them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders. This is only a consultation section but its management is allowed, and the user can delete those records that he considers not necessary to view.
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Once the purchase process is completed, the customer will receive a confirmation thereof by email. It is essential that during the purchase process the user indicates a valid email address. If you do not receive confirmation within 24 hours of completing the order, contact SOLYSIA ENERGY SLU at the customer service telephone number 684413089 or by email at rayne@rayneinspain.com
All the contents of the website are in Spanish and English.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
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Offer and validity:
In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.
In compliance with current regulations SOLYSIA ENERGY SLU offers information on all items for sale, their characteristics and prices. However, SOLYSIA ENERGY SLU reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at all times by the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the right to stop offering, without prior notice and at any time, access to the mentioned products.
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Essential product features:
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The products offered in our online store incorporate a photograph and their essential characteristics; this is the information obtained from the manufacturer itself. The color of the product, visible in the photograph, is not binding. The same is identified in the characteristics.
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Guarantee:
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All products offered on the website enjoy the legal guarantee of their supplier. SOLYSIA ENERGY SLU has an after-sales service, while the guarantee is in force, the customer can execute it by going to the SOLYSIA ENERGY SLU establishment, at the service of
after sales, by email to rayne@rayneinspain.com or to the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 692153726 or by email rayne@rayneinspain.com
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Prices:
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All products indicate the sales price in Euros and include Value Added Tax (VAT).
If any other tax were applicable, it would be indicated (IGIC or IPSI).
Delivery and transportation costs
SOLYSIA ENERGY SLU makes shipments to the Peninsula, the Balearic Islands, the Canary Islands, Europe and Internationally, charging the following amounts for shipping costs.
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Cost per Destination:
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Spain/Domestic
€15
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Europe
€25
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International
€60
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Any possible customs charges that may be incurred by shipping international orders will be borne by the customer.
SOLYSIA ENERGY SLU makes these shipments through the following courier companies:
Payment methods and order execution:
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The customer may pay the amount of their order by choosing any of the following methods. During the purchasing process you must indicate your choice:
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- VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us travels encrypted over the network.
Likewise, the data about your credit card are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any SOLYSIA ENERGY SLU server.
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When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card. MASTERCARD, thus offering more guarantees about the security of the transaction.
This payment method is valid only on the website.
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When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its owner may demand the immediate cancellation of the charge. In such case, the corresponding debit and recredit entries in the accounts of the supplier and the owner will be made as soon as possible.
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However, if the purchase had actually been made by the cardholder and the refund demand was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly required the cancellation of the corresponding charge, it will remain obliged to SOLYSIA ENERGY SLU to compensate for the damages and losses caused as a result of said cancellation.
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-PayPal :
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Allows you to send payments online safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service especially designed for those who are not satisfied with traditional payment mechanisms.
More information at PayPal. http://www.paypal.com.
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SOLYSIA ENERGY SLU undertakes to deliver the order in the following periods starting from the day following the order:
Delivery time by destination:
Peninsula 10 days
Balearic Islands 5 days
Canary Islands 15 days
Europe 20 days
International 30 days
The availability of the products offered by SOLYSIA ENERGY SLU may vary depending on customer demand. Although SOLYSIA ENERGY SLU updates the stock periodically, the product requested by the client could be out of stock at that time. In case of non-execution due to unavailability, SOLYSIA ENERGY SLU will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days.
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SOLYSIA ENERGY SLU may give the double option of: supplying the customer without a price increase, a product with similar characteristics or of superior quality, or, except for reasons justified and demonstrable by SOLYSIA ENERGY SLU, within this same period, paying the sums paid for the order. canceled.
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Right of withdrawal, returns and claims :
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The buyer will have a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without any penalty and without indicating the reasons.
The exercise of the right of withdrawal must be carried out by notification by telephone communication to 684413089, by sending the email to atelier@santapalma.com, sending your letter to our postal address PRIMERA VOLTA 110, FELANITX, MALLORCA, BALEARIC ISLANDS, SPAIN , or through the withdrawal form .
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According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
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Return :
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The customer must directly return or deliver the product to RAYNEINSPAIN, to the address
Trans Veny
Calle Costa i Llobera,31
07200 Felanitx,
without any undue delay, and in any case within a maximum period of fourteen days. natural from the date on which the right to withdraw from the contract is formalized. The deadline will be deemed met if the customer returns the product before the end of the term.
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The customer will be responsible for the costs of returning the product.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transportation, please ensure that the package is properly protected and sealed. Once received/s, we will check their status. As soon as we verify that both the item(s), as well as possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
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Payment refund :
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The reimbursement of the amounts received by the client will be made using the same payment methods used by the client, as long as it has not been provided otherwise.
SOLYSIA ENERGY SLU may withhold the refund until the product has been received, which is the reason for withdrawal, or until the client provides proof of its return, depending on which condition is met first.
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Return of defective product :
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In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing SOLYSIA ENERGY SLU of the reason for return through any of the means provided in these contract conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
SOLYSIA ENERGY SLU undertakes to assume the cost of the return and to replace the product with a new one in accordance with conditions accepted at the time of sale.
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If the client wishes to file a claim, the SOLYSIA ENERGY SLU establishment is located at PRIMERA VOLTA 110, FELANITX, BALEARIC ISLANDS, SPAIN, 07200 or through the email rayne@rayneinspain.com
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Jurisdiction :
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Likewise, SOLYSIA ENERGY SLU reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content or for non-compliance with these conditions.
The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. SOLYSIA ENERGY SLU is domiciled in ILLES BALEARS, Spain.